Terms & Conditions

PureNile may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which PureNile may give by any means, including, without limitation, by posting the revised Conditions on the PureNile Site. You are responsible for reviewing the PureNile Site for any modifications to these Conditions that may affect your rights or obligations. Any change or modification will be effective immediately upon posting of the revisions on the Site. Any access or use by you of the PureNile Site after changes to these Conditions will constitute your acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the Site.

PureNile, the PureNile logos, and any other product or service name or slogan contained in our Site are trademarks of PureNile and/or its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of PureNile or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "PureNile" or any other name, trademark or product or service name of PureNile without our prior written permission. All other trademarks, registered trademarks, product names and PureNile names or logos mentioned in our Site are the property of their respective owners.

We have a secure server through which we process all our payment transactions. Alternatively if you would like to pay by credit or debit card by phone please send us an email to [email protected] detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone on 1-323-471-3233.

You are granted a personal, limited, non-sublicensable license to access and use the Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of the Site materials for your informational, non-commercial and personal use only. Such license is subject to these Conditions and does not include: (a) any resale or commercial use of our Site or the Site materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site materials, (d) modifying or otherwise making any derivative uses of our Site and the Site materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site materials other than for its intended purpose. Any use of our Site or the Site materials other than as specifically authorized herein, without the prior written permission of PureNile, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

PureNile is committed to providing current and accurate information on our web sites, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate or complete. In rare circumstances, data, including prices, may be inaccurately displayed on our Site due to system and typographical errors which may occur. Inadvertent errors or inaccurate advertised prices are not binding on PureNile, and may be adjusted by PureNile at any time. PureNile reserves the right to correct any and all errors when they do occur. If an order is placed with a lower product’s listed price than the actual price, PureNile will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. PureNile apologizes for any inconvenience that this may cause.

You are solely liable and responsible for keeping and protecting your PureNile account username and password confidential and limiting its access to only yourself. In addition, you are solely liable for activities that take place under your individual account and accessed with your password. You may only use our Site with the direction and guidance of a parent or guardian if you are under the age of 18. Finally, take note that we reserve the right to terminate personal accounts, deny service, or cancel orders at any time in our sole discretion and for any reason.

When you order a loose diamond, PureNile will ship it to you with the accompanying diamond certificate which is a diamond grading report. These grading reports are detailed documents created by diamond grading experts at highly-respected diamond laboratories. These diamond grading reports are extremely expensive to replace and as a result of this, PureNile requires each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of two hundred and fifty dollars ($250.00).

PureNile will pass the title for products purchased to the buyer or the buyer’s representative when the products are delivered and received by the buyer or the buyer’s representative.

PureNile reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.