Shopping FAQ

I have an idea for a custom ring, can it made?

Yes, At PureNile we have extensive experience designing and making a variety of beautiful and intricate jewelry designs. After discussing your requirements we can produce a selection of photo realistic images so you can see exactly how the design will appear in real life. And if you plan to custom design your own engagement ring, PureNile can create the jewelry piece you desire. For more details, please visit our page on Jewelry Customization.

How do I place an order?

Found something(s) you love? Great! First, place the product(s) you want to order in your shopping cart by clicking on the "add to cart" button, usually to the right of the product image. Then, whenever you're done shopping, click "Proceed to Checkout" and follow the easy instructions to complete your order. Contact our Customer Service Department toll free at 1-323-471-3233 or via email at [email protected] if you have any questions or issues.

How do I check the status of my order?

Click on "My Account" at the top of any purenile.com page and go to "My Order History". If you're not into clicking, you can always call us at 1-323-471-3233 or email [email protected] and our Customer Service Department will help you out. Please have your order number ready, or refer to your order confirmation email.

How secure is it to send my Credit Card over the net?

We have a secure server through which we process all our payment transactions. Alternatively if you would like to pay by credit or debit card by phone please send us an email to [email protected] detailing the item or items you would like to purchase with your name and telephone number and we will contact you to arrange payment and delivery. Alternatively you can contact us by telephone on 1-323-471-3233.

Are shipments insured?

Yes, shipments are risk-free; We fully insure your shipment from the moment it leaves PureNile to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.

How do I cancel my order?

Please contact us. If the item has not yet been dispatched we will cancel the order at no charge. If the item has already been dispatched please see our returns policy.

Do you offer a gift-wrapping service?

Yes, we can arrange to gift-wrap your order. This is a complimentary service.

Are the prices on purenile.com flexible?

Although our listed price is final, you are still getting an amazing deal. At PureNile, we always offer the best value by providing the lowest possible price.

Where can I get more information to help me choose?

If you would like expert advice on any aspect of our diamond ring designs please call us on 1-323-471-3233 or email us at [email protected]. We can discuss with you your requirements to help find the perfect design. You may also like to come and visit us and we will be able to show you a wide range of designs at our PureNile store.