Warranty Policy

Lifetime Warranty

At PureNile, we subject each of our products to rigorous standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.

In the rare event that you find an imperfection or defect, we invite you to send it back to PureNile to be inspected by one of our master jewelers. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If PureNile determines that the damage was due to normal wear-and-tear, we will repair the product at cost.

What's free for life:

  • Free Maintenance/Repair Work
  • Free Resizing
  • Free Cleaning and Polishing
  • Free Inspections

To keep your Lifetime Warranty active, please visit us for a cleaning and inspection every 6 months. We will inspect, clean, polish and maintain your jewelry for free for as long as you own it.

Ship it to Us

If you are unable to visit a PureNile store, you may have your jewelry cleaned, inspected, and serviced if necessary by mailing it to the PureNile at:

PureNile

550 S.Hill St.

Suite 515,

Los Angeles - CA, 90013.

Directions for Mailing:

  • Print and complete the service authorization form.
  • Package a copy of the certified appraisal with the jewelry item. If you cannot locate the appraisal just let us know and we will reprint one for you and send it back.
  • Mail your package via United States Postal Service Certified Mail, Insured, with Return Receipt Requested. Insure it for the certified appraisal amount.
  • We will pay for return shipping.

We will carefully inspect your jewelry and professionally clean it. If we discover any potential problems requiring attention, we will contact you for authorization to complete required maintenance. Since this may require extra time in our shop, we will provide an updated timeline for returning your jewelry back to you, and we will do it free of charge.

Lifetime Warranty

At PureNile, we subject each of our products to rigorous standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.

In the rare event that you find an imperfection or defect, we invite you to send it back to PureNile to be inspected by one of our master jewelers. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If PureNile determines that the damage was due to normal wear-and-tear, we will repair the product at cost.

  • Free Maintenance/Repair Work
  • Free Resizing
  • Free Cleaning and Polishing
  • Free Inspections

If you are unable to visit a PureNile store, you may have your jewelry cleaned, inspected, and serviced if necessary by mailing it to the PureNile at:

PureNile

550 S.Hill St.

Suite 515,

Los Angeles - CA, 90013.

  • Print and complete the service authorization form.
  • Package a copy of the certified appraisal with the jewelry item. If you cannot locate the appraisal just let us know and we will reprint one for you and send it back.
  • Mail your package via United States Postal Service Certified Mail, Insured, with Return Receipt Requested. Insure it for the certified appraisal amount.
  • We will pay for return shipping.

We will carefully inspect your jewelry and professionally clean it. If we discover any potential problems requiring attention, we will contact you for authorization to complete required maintenance. Since this may require extra time in our shop, we will provide an updated timeline for returning your jewelry back to you, and we will do it free of charge.

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