Return & Refund Policy

Free 30 Day Returns

Our hassle-free, 30-day return policy is part of our commitment to taking care of you every step of the way. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 30 days of the shipping date. Returns, including free gift(s), must be unworn and in the state that you received them.

How To Return An Order

1. Obtain the Return Shipping Authorization Code:

Call us at 1-323-471-3233 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)

2. Packing your order:

For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise).

3. Shipment and Insurance:

In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. PureNile and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

4. If you decide to use a different shipping method, please follow the shipping procedures below. PureNile is not responsible for items lost or damaged while shipping.

  • If your order is valued at under $500, you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached PureNile.
  • If your order value is over $500, ship your return via US Postal Service Registered Mailâ„¢, insured for the total value of the shipment, signature required, and request a return receipt for confirmation that your shipment has reached PureNile. FedEx and UPS will not insure merchandise over $500.

Refund Process

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Purenile will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 1-323-471-3233 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt. If you have any questions about our return procedure, please contact us at 1-323-471-3233.

Free 30 Day Returns

Our hassle-free, 30-day return policy is part of our commitment to taking care of you every step of the way. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 30 days of the shipping date. Returns, including free gift(s), must be unworn and in the state that you received them.

1. Obtain the Return Shipping Authorization Code:

Call us at 1-323-471-3233 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)

2. Packing your order:

For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise).

3. Shipment and Insurance:

In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. PureNile and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

4. If you decide to use a different shipping method, please follow the shipping procedures below. PureNile is not responsible for items lost or damaged while shipping.

  • If your order is valued at under $500, you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached PureNile.
  • If your order value is over $500, ship your return via US Postal Service Registered Mailâ„¢, insured for the total value of the shipment, signature required, and request a return receipt for confirmation that your shipment has reached PureNile. FedEx and UPS will not insure merchandise over $500.

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Purenile will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 1-323-471-3233 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt. If you have any questions about our return procedure, please contact us at 1-323-471-3233.

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